Reference

Call Centre Sales Manager


Salary Range

R 30 000 - R 35 000 Gross per month plus potential to earn commission (profit based)


Brief Description

Our client, a marketing agency offering digital solutions, is looking for a Call Centre Sales Manager to join their team!

CONTEXT | YOUR IMPACT

    The Call Centre Sales Manager is responsible for recruiting, training and leading a Call-Centre Team to drive sales for their clients. The role requires a results-driven leader who motivates the team to deliver exceptional results. He/she is required to be solution focused individual who thinks strategically about how to get the best results for clients and the business.


Job Description

EDUCATION:

  • Phase Accredited is desirable
EXPERIENCE & SKILLS REQUIRED:
  • 2+ years’ experience as a Call Centre Sales Manager
  • Experience in the insurance call centre space, sales is beneficial.
  • MS Office Suite (Intermediate essential)
  • Experience in customer service
  • Excellent communication skills – written & verbal
  • Knowledge of performance evaluation
  • Experience working in a fast-paced work environment
  • Strong interpersonal skills to interact with people at all levels
  • Strong analytical skills to interpret data and trends
  • Numerical Skills
  • Leadership Skills
RESPONSIBILITIES:
  • Define a human resources plan that ensures that the Call-Centre Team is filled by motivated people with the right skills, knowledge and attributes as well as people who fit the culture of the business.
  • Coach, train and develop members of the teams, teaching them skills and behaviours to be successful at completing their work effectively.
  • Once you have created a high performing teams, manage them and ensure they are working towards their deliverables and deadlines.
  • Set performance targets for speed, efficiency, sales and quality and lead your team in a way that ensures that they are meeting or exceeding these targets.
  • Hold your team accountable by monitoring random calls to improve quality, minimise errors and track performance.
  • Review the performance of the team, identify training needs and plan training sessions.
  • Collect and analyse Call-Centre statistics and prepare reports for key stakeholders.
  • Be available for the team when they require help, assist them with any challenges they face when dealing with clients. Phase Accredited is desirable
Should you not receive a response within 14 days of applying for this position, kindly consider your application unsuccessful.


Town

Sandton



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